Missed Sessions:We ask that you notify us (via email, phone call, or text) at least 24 hours before any missed session. Scheduling is often very tight so having at least one day’s notice is appreciated. Obviously, the more notice the better.
a. We understand that with kids, sometimes things come up, so we will do our best to be accommodating and understanding if you need to cancel last minute. However, we still expect you to notify us as soon as possible so we can adjust our schedules accordingly.
b. If your session is deemed a “no-call, no-show” you will be charged in full for the amount of the session, unless an exception is made (family emergency- etc.). A grace period of one “no-call/no-show” will be granted.
c. The same 24-hour courtesy is extended to you if your tutor needs to cancel a session due to illness, injury, or emergency.
d. Planned absences (from either party) should be communicated with at least two weeks’ notice, but one month is preferred.
We expect for you to arrive on time for every scheduled session. If you are running late, a simple text is appreciated. If you are 20 minutes late without notification, the session will be canceled. Regardless of when you arrive, you will be charged the full amount of the session and time will not be extended.
Snow Days:Cancellations due to weather correspond with the school or district your child attends, unless otherwise notified by your tutor. If you need to cancel due to weather, just notify us as soon as possible